From deposits and withdrawals to betting rules and account settings — this page is your go-to resource for anything on 1111. Our support team is here for you seven days a week, around the clock.
Select a category and jump straight to the information you need
Learn about deposit rules, limits, and processing times for bKash, Nagad, Rocket, and bank transfers.
How to withdraw your winnings, how long it takes, and whether any fees apply.
Profile updates, password changes, security settings, and the verification process.
Bet types, odds formats, bet cancellation rules, and dispute resolution.
Full details on welcome bonuses, cashback, free bet terms, and validity periods.
Learn about downloading the Android and iOS apps, fixing installation issues, and updating the app.
Account security, two-factor authentication, and how your data is used.
Learn how to set betting limits, use self-exclusion, and access support.
Depositing funds to your 1111 account is straightforward using Bangladesh's most popular mobile banking services. Just follow the steps below and the whole process will be clear in no time.
Log in to 1111 with your user ID and password. From the top menu, click the "Wallet" or "Deposit" button.
BKash, Nagad, Rocket, DBBL Mobile Banking, or bank transfer — select your preferred method.
You can start with a minimum of ৳200. Enter the amount and tap the "Confirm Deposit" button.
You'll be redirected to the relevant payment gateway. Once you confirm with your PIN, your balance will update instantly.
Good to Know: Deposits are usually processed within 1–5 minutes. If there's a delay for any reason, contact support — they'll respond within 3 minutes.
A comparison of all payment options supported by 1111
| Method | Minimum Deposit | Maximum Deposit | Minimum Withdrawal | Processing Time |
|---|---|---|---|---|
| bKash | ৳200 | ৳50,000 | ৳500 | 5–15 minutes |
| Nagad | ৳200 | ৳50,000 | ৳500 | 5–15 minutes |
| Rocket (DBBL) | ৳300 | ৳30,000 | ৳500 | 10–30 minutes |
| Bank Transfer | ৳1,000 | ৳5,00,000 | ৳1,000 | 1–3 hours |
| Crypto (USDT) | ৳500 | No Limit | ৳500 | 15–45 minutes |
* Processing times are approximate and may vary slightly depending on banking hours and network conditions.
Many people come to 1111 for the first time feeling a little uncertain — questions like "where do I start" and "how does this work" are completely natural. Our Help Center is here to clear up exactly that.
1111's interface is built in Bangla, so there's no language barrier. That said, betting sites do have some technical aspects that can feel unfamiliar at first — like how to read odds, what over/under markets mean, or how bonus wagering requirements work. We've broken all of this down step by step right here.
To withdraw from 1111, your account must be verified (KYC). The KYC process requires you to submit a scan of your National ID or passport — this only needs to be done once. Once verified, you can request a withdrawal at any time.
When withdrawing, keep in mind that any balance earned from bonuses requires a certain amount of wagering before it can be withdrawn (known as the "turnover requirement"). Funds from your actual deposit can be withdrawn at any time with no conditions.
If a match is cancelled for any reason — such as a cricket match abandoned due to rain — 1111 will automatically refund your full stake. Refunds are typically processed within 24 hours of the cancellation. For accumulator bets, if one selection is void, that event is removed and the remaining odds are multiplied together — the entire bet is not cancelled.
1111 offers several types of bonuses — welcome bonuses, reload bonuses, cashback, and free bets. Each bonus comes with its own terms and conditions.
Welcome bonuses typically require you to wager 5 to 10 times the bonus amount. For example, a ৳1,000 bonus would need ৳5,000 to ৳10,000 in bets before it can be withdrawn. With free bets, only the net winnings are paid out — the stake itself is not returned. Bonuses generally expire within 7 to 30 days.
KYC sounds daunting, but it's actually a simple process. On 1111, you only need to complete it once before your first withdrawal. Go to "Verification" in your profile settings, upload photos of both the front and back of your national ID, and submit a selfie. Verification is typically completed within 30 minutes to 2 hours.
Privacy Policy: All information submitted during KYC is stored under strict security. 1111 never shares your identity document details with third parties. For more information, please refer to our Privacy Policy page.
We're always ready to help — reach out through whichever channel works best for you.
The fastest option. Click the chat icon in the bottom-right corner of any page on the site.
Active 24/7For complex issues, send a detailed message with screenshots. You'll typically get a response within 1 hour.
support@1111-taka.comJoin the official 1111 Telegram channel — updates, offers, and support all in one place.
24/7 Bot ActivePrefer to talk directly? Call our Bangla-language phone support team — the whole conversation will be in Bangla.
8:00 AM – 12:00 AMDirect Answers to Two Frequently Asked Questions
Betting is meant to be fun, not stressful. 1111 is committed to responsible gaming. Contact our support team to set deposit limits, session limits, or self-exclusion. Read more on our Responsible Gaming page. This platform is strictly for users aged 18 and above.